Terms & Conditions of Trading

PAYMENT TERMS

Dealer terms are strictly Cash, Deposit, EFT, Credit Card or Company Cheque. Identification is required when using cheque as a form of payment. A 1% surcharge will apply to VISA, Mastercard transactions. A 4% surcharge applies to American Express transactions. This rate is subject to change from time to time and without prior notice.

Banking Details:

Our Bank A/C details are as follows: Direct Deposit of funds is an acceptable form of payment. A confirmation of the transaction must be faxed or emailed prior to the goods being picked up or sent.

Dishonored Cheques:

If a cheque is returned to us dishonored, it will attract a $9.00 dishonored fee as well as a $15.00 Admin fee.

PRICES:

All prices as quoted, on our pricelist and on our website are subject to change without notice. Compuworld reserves the right at any time to modify any incorrect prices which may have been incorrectly published. All prices are subject to stock availability.

Freight and Shipping:

Freight charges are the sole responsibility of the customer. It is the customer responsibility to arrange transport if required. 

Compuworld can organise freight arrangement on behalf of the customer, freight charge applies and will be stated on the invoice. However all freight arranangement are organised on the customer's behalf and Compuworld will accept no responsibility for goods that are lost or damaged during transit.

Return and Credit of goods for technical reasons:

There is no charge for products to be repaired provided they are under the original warranty period. Products no longer covered by warranty may also be returned for repair, however the customer will be charged for this service.

Goods being returned must be accompanied by the original invoice as well as a detailed fault description. A Return Authorisation (RA) number must be obtained prior to returning the goods to Compuworld.  Goods will only be replaced after our technical staff has determined that the goods are faulty and cannot be repaired.

Refunds cannot be given on returned products. Credit notes will be issued in these circumstances.  Items returned with no fault found will attract a 15% re-stocking fee. Goods that are opened may not be returned unless approved otherwise.

NB: Damage caused by operation outside of designed working and storage environments, physical damage, power surges, fluctuations and interference, viruses and external peripheral devices are not covered under warranty.

Software, CPU and RAM: All software, CPU’s and RAM are sold on a no-return basis.

Return of DEAD ON ARRIVAL (DOA) PRODUCTS

Should you receive any product, which is not operating on arrival, please notify Compuworld as soon as possible and obtain a RA number. Once a RA number has been issued the goods can be returned to Compuworld. The goods MUST be accompanied by the RA number issued and a copy of the original invoice. DOA goods must be returned under the original purchase condition with all manuals, software and accessories. In these instances, the goods will be replaced brand new if returned within 7 days of the invoice date.

We will endeavour to repair or replace the products within 14 days of receving the goods (although exceptions may occur from time to time due to stock availability).

 If a product is found not be faulty, you will be charged a service fee of $27.50 and all freight costs. This account must be settled before goods can be returned.

TRADING HOURS :

Website Usage Policy

Compuworld maintain this website for information on our range of products. By using this website, you agree to the following website usage policy:

All prices & product specification found on this website are subjected to change without notice.

All prices & product specification are E & OE. We are not responsible for any errors made in regards to pricing or product specification.

Your website login is only for use within your own company and shall not be released or passed on to any third party. Misuse of your login may result in withdrawal of your website login privilege.

COMPLAINTS AND FEEDBACKS

Compuworld welcomes feedback on all products and services. Please direct all feedback or complaints to admin@cw.com.au.