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Online RA Request

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RA Procedures

To return any products back to Compuworld (whether for technical or non technical reasons), please follow the following procedures:

1. Request RMA Online, or fax in a RMA application form
2. Return your RMA goods back to Compuworld
3. How to check on your RMA status?

1. Request for a RA number:
Before returning any goods purchased through Compuworld (whether for technical or non-technical reasons), you must first obtain a Return Authorisation (RA) number. The RA number is required for us to efficiently process all your returns, as well as being a tracking number for your own reference. Without the RA number, Compuworld will not process any goods returned to us and is at right to return the goods back to the owner at the owner's expense.

To apply for a RMA number, please apply online or download our RMA request form.

2. Return your products back to Compuworld
On receiving your RA number, please return the goods back to our service department with a copy of the RA request form as submitted. If you are returning the goods by courier, please ensure that RA number are clearly marked on the outside of the box. Do not write directly on the product's packaging and always return the goods contained in another packaging box. Damages done during transit due to improper packaging voids warranty. Compuworld will not be responsible for any goods that are damaged or lost during transit.

3. How to check on your RA Status
To check on the progress of your RMA, you can contact our technician by email or by phone. Please have your RA number handy.

To assist us in promptly processing your request, please have your invoice handy. We will require the invoice numbers to process your request. For more service enquiries please email service@cw.com.au and for RA enquiries: ra@cw.com.au.

Service Contact: